Get help: tickets, text and voice
Reach support even before approval, open and reply to a ticket, or use the text/voice assistant with your chosen audio devices.
Steps
- 1
Choose a help route
Need help? opens help choices, including Vendor Guide and the Contact assistant. For a tracked conversation with staff, open Support Center. Pending vendors can use support without sales approval.
Open Support Center → - 2
Sign in to Support Center
An existing valid account session may open Your tickets directly. Otherwise enter Phone number and use Send verification code, then Verify and continue. Wrong number? returns to the phone step; Resend code requests another code. If a code does not arrive, use Contact rather than waiting indefinitely.
- 3
Open a ticket
Choose + New ticket (or Open your first ticket), enter Subject and Message, then Submit ticket. Include the event date/order number or the shop/product involved, not payment credentials.
- 4
Read and reply
Open the ticket from Your tickets to read staff replies. Use Reply and Send reply while it is open. Closed tickets do not accept replies. Return to all tickets and use + New ticket for another issue.
- 5
Use Contact text or voice
On Contact, type in the text dialog or choose Start voice. Typing during voice should stay in the connected conversation; choose chat for text-only replies. Audio settings lets you select microphone and sound output when supported by the browser/device. Allow microphone permission for voice.
Open Contact → - 6
Share account access safely
For account-aware voice help, My Account → Overview has VOICE AGENT ACCESS CODE. Copy or Generate new code there. Treat it as private and provide it only to the support agent, not publicly.
Open My Account →
Good to know
- Some browsers restrict audio-output selection. If a device is missing, check OS/browser permissions and reconnect the device.
- SMS delivery can fail or be blocked by an opt-out/carrier. Do not repeatedly request codes or assume a delivery screen proves arrival; use the main login alternatives or Contact.
Questions
Can I contact support before approval?
Yes. Support phone verification and ticket access do not require vendor sales approval.
Does the app send email or only SMS?
Both. Some notifications use SMS and some use email, including SendGrid terms reminders and certain booking/promotion alerts. Check both channels and your account contact details.
Can I switch between typing and voice?
The Contact assistant provides both. Typing in an active voice conversation should not end it; select chat when you want text-only replies.
Related guides
Getting started: apply to sell
Choose where you want to sell, verify your phone, submit your application and understand approval and terms.
Your My Account tour
Find bookings, license payments, credit, referrals, saved cards and your private voice-agent access code.
Store credit and payment methods
Read your credit ledger, apply eligible credit at event checkout and keep saved cards ready for recurring payments.